NBB Collaborates with ARRAY Innovation to Boost AI-Driven Efficiency and Customer Service.


Manama: The National Bank of Bahrain (NBB) has partnered with Bahrain-based ARRAY Innovation, a leader in AI, enterprise software, and cloud-native digital solutions, to enhance its technology infrastructure using advanced Natural Language Processing (NLP) and Generative Artificial Intelligence (GenAI) capabilities. This collaboration, formalised during the 2nd edition of the Gateway Gulf Investment Forum organised by the Bahrain Economic Development Board (EDB), marks a strategic step toward streamlining NBB’s operations and elevating the customer experience through cutting-edge AI and machine learning solutions.

According to Bahrain News Agency, as part of the partnership, ARRAY Innovation will conduct a comprehensive analysis of NBB’s existing technological footprint, focusing on the integration of hardware and software to maximise operational efficiency. ARRAY’s team of seasoned specialists and Data and AI experts will provide tailored assessments that consider NBB’s unique business environment, regulato
ry requirements, and specific operational challenges. This ensures that the deployed AI tools are optimally configured to meet NBB’s evolving needs, with ongoing workshops and joint sessions to maintain alignment with the Bank’s strategic goals.

Usman Ahmed, Group CEO of NBB, said, “By integrating the latest in artificial intelligence, we are positioned to drive our digital transformation forward, providing our customers with cutting-edge solutions that further enrich their banking experience. Our partnership with ARRAY Innovation underscores our focus on utilising modern technology to deliver exceptional services that reinforce Bahrain’s standing as a leader in financial ingenuity.”

Alaa Saeed, Chief Executive Officer and Founder of ARRAY Innovation, shared his enthusiasm for the project, saying, “We are thrilled to be supporting NBB in their digital transformation initiatives. As financial sector enterprise technology experts, we are well placed to deliver significant value to NBB’s technology efforts. Ou
r engagement will leverage the deep expertise of our management team and Quantitative Solutions department that will utilise Artificial Intelligence and Machine Learning models to deliver meaningful insights.”

He added, “ARRAY is on a mission to build advanced enterprise software, analytics, artificial intelligence, and machine learning solutions in Bahrain while creating high-value jobs for Bahrainis. The engagement we have entered into today with NBB realises this vision, amplifies our impact in the community, and strengthens NBB’s position as a leading financial institution.”

This collaboration emphasises both NBB and ARRAY Innovation’s commitment to responsible and impactful technology adoption. Together, they are set to contribute to the dynamic progress of Bahrain’s financial sector, advancing the Kingdom’s position as a hub for digital transformation and financial innovation.